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American Disability Act Compliance

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, Frio County will not discriminate against qualified individuals with disabilities on the basis of disability in the County’s services, programs, activities, or employment practices.

Frio County will provide appropriate auxiliary aids and services, including qualified sign language interpreters and assistive listening devices, whenever necessary to ensure effective communication with members of the public who have hearing, sight, or speech impairments, unless to do so would result in a fundamental alteration of its programs or an undue administrative or financial burden. A person who requires an accommodation or an auxiliary aid or service to participate in a county program, service, or activity, should contact the sponsoring Department, Office, or Community Service at as far in advance as possible but no later than 48 hours before the scheduled event.

Frio County does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Complaints that a county program, service, or activity is not accessible to persons with disabilities should be directed to the Disability Access Office at 830-334-3975, the sponsoring County Office or Department.

The County will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

ADA GRIEVANCE PROCEDURE

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the county. The County’s Personnel Policy governs employment-related complaints of disability discrimination.  (These kinds of complaints are handled via Frio County’s Human Resources Department).  Any complaints/grievances associated with facilities is handled by the ADA Compliance Officer listed below.

The complaint should be in writing and contain information about the complaint, such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints will be made available for persons with disabilities upon their request.

The complaint should be submitted by the grievant and/or his/her designee no later than 60 calendar days after he/she becomes aware of the alleged violations to:

Carlos E. Segura, ADA Facilities Coordinator
500 E. San Antonio #5
Pearsall, Texas 78061
Phone:  (830) 334-3975
Email:  carlos.segura@friocounty.org

Within 15 calendar days after receipt of the complaint, the Disability Access Office, (located at the Elections Department), or an appropriate designated department official will respond to the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the response, the Disability Access Office or a designee will respond in writing, and as necessary, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of the County and offer options and time frames for substantive resolution of the complaint.

If the response by the DAO or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Frio County Compliance’s office. 

Within 15 calendar days after receipt of the complaint, the Disability Access Office or an appropriate designated County official will respond to the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the response, the Compliance Coordinator or a designee will respond in writing in a format accessible to the complainant with a final resolution of the complaint.